Feedback to Patron Experience Letter Sent to Soaring Eagle

A received a note from a good friend who had a poor service experience at the Soaring Eagle Casino earlier this spring. I won't get into all of the details about the actual experience right here and now, but let's just say that the response to his letter from the Soaring Eagle was extremely satisfactory. The letter came from the CEO's office and provided a line by line response to his concerns. In the end, a token of appreciation was extended and my friend will definitely be returning to Mt. Pleasant.

A note to all the Casino Experience employees in Michigan who might read this. Small tokens of appreciation extended to players who followup their experiences with detailed written letters with satisfactory documentation (not just complaining on the spot) will yield benefits & dividends many times their minimal cost.